GrocerGrade T&Cs
This website (https://grocergrade.co.in) is operated by GrocerGrade, a spice processing and export-oriented merchant trading company based in Surat, Gujarat, India. By browsing our website, sharing your requirements, or placing an order through any channel mentioned on this site, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms, you should not use our website or submit any enquiries or orders through it.
Who We Sell To
GrocerGrade supplies food-grade products (including whole spices, ground spices, spice blends and related food items) primarily to business customers such as importers, distributors, manufacturers, institutional buyers and HoReCa clients.
By using this site or placing an order with us, you confirm that you are acting in the course of a business and that you are duly authorized to enter into binding contracts on behalf of that business.
Product Information and Natural Variations
All product information displayed on our website – including crop origin, grade, purity, quality parameters, packaging and certifications – is intended to give you a general and fair idea of what we supply. This information is illustrative only and does not, by itself, constitute a binding offer.
Each shipment is governed exclusively by the final details stated in the Proforma Invoice and/or International Sales Contract agreed between GrocerGrade and the buyer. As agricultural products are natural in origin, normal commercial variations in colour, appearance, aroma and flavour may occur within the agreed specifications.
Enquiries, Quotations and Confirmed Orders
- Submitting an enquiry through this website, by email, WhatsApp, phone, or any other channel does not mean your order is confirmed. Any price, availability or product information shared by us is an invitation for you to place an order and not a firm commitment to sell.
A binding contract arises only when:
- GrocerGrade issues a written Proforma Invoice and/or International Sales Contract; and
- You accept it within the stated validity by written confirmation, payment, or as otherwise agreed in writing.
GrocerGrade reserves the right, at its sole discretion, to accept or reject any enquiry or order, including after receiving complete buyer details, without any obligation to provide reasons.
Prices, Currencies and Bank Charges
Any prices shown on the website (if and when available) are indicative only and may be changed at any time without prior notice. Final prices, currency, Incoterm, loading port and destination details will always be confirmed in our Proforma Invoice.
Unless expressly stated otherwise in writing:
- Prices are exclusive of customs duties, local taxes, inspection fees and all other charges in the destination country.
- All bank charges at the buyer’s end (including intermediary bank charges, receiving bank fees and correspondent bank fees) are to be borne by the buyer.
In the event of any inconsistency, the price, currency and payment terms mentioned in the accepted Proforma Invoice / International Sales Contract shall override and prevail over any information appearing on this website.
Payment Terms
Payment terms – such as advance remittance, CAD, DP, LC at sight and any special conditions – are decided on a case-by-case basis, taking into account buyer profile, order value and destination.
The applicable payment terms for a shipment will be clearly stated in the Proforma Invoice and/or International Sales Contract and shall be the only binding payment conditions for that shipment. If there is any difference between what appears on the website and what is written in the PI/contract, the PI/contract will always prevail.
Shipment, Delivery and Transfer of Risk
Shipment terms (for example, FOB Nhava Sheva, CFR, CIF, FCA or other agreed Incoterms 2020) and delivery timelines are agreed individually for each shipment and clearly mentioned in the Proforma Invoice / International Sales Contract.
Risk and title in the goods pass from GrocerGrade to the buyer strictly in accordance with the agreed Incoterm and governing law mentioned in the applicable Sales Contract, and not at the time of submitting an enquiry or viewing information on the website.
GrocerGrade is not liable for any delay, partial performance or non-performance caused by circumstances beyond its reasonable control, including but not limited to port congestion, container shortages, strikes, lockouts, war, government restrictions, natural disasters, epidemic/pandemic-related disruptions, or transport interruptions (force majeure). In such cases, performance may be suspended for the duration of the event or reasonably adjusted.
Quality, Inspection and Claims
GrocerGrade follows the agreed specifications and standard industry practices for spice quality, cleaning, processing and packing. Where required or agreed, pre-shipment inspection and/or laboratory testing is carried out by recognised agencies, and such certificates form part of the shipping document set.
The buyer is solely responsible for ensuring that the products, specifications, packaging, labelling and documentation comply with the regulatory, labelling and import requirements of the destination country and final market.
Any claim relating to apparent damage, shortage or visible quality issues must be notified to GrocerGrade in writing within a reasonable period after cargo arrival at the destination, together with supporting evidence such as photographs, independent surveyor reports and copies of shipping documents. Goods under claim must be kept properly segregated, clearly identified and not mixed, processed, repacked or resold until the matter is resolved. If the goods are mixed, processed or resold, GrocerGrade may not be able to accept or process the claim.
Use of Website and Intellectual Property
All material on this website – including the name “GrocerGrade”, our logo, product descriptions, photographs, layouts, designs, downloadable documents and other content – is owned by GrocerGrade or used under licence and is protected by applicable copyright, trademark and other intellectual property laws.
You may print or download sections of the site strictly for your internal business evaluation only. Any copying, modification, commercial use, republication, distribution or creation of derivative works from our content, images or documents without our prior written consent is not permitted.
Any third-party names, logos, trademarks or certifications (for example, shipping lines, inspection agencies, partner badges or certification marks) remain the property of their respective owners and are displayed only for identification or informational purposes.
Disclaimers and Limitation of Liability
This website and its content are provided on an “as is” and “as available” basis. While we take reasonable care to keep information accurate and up to date, we do not make any express or implied warranties regarding completeness, accuracy, fitness for a particular purpose, merchantability or non-infringement.
We do not warrant that the website will always be available, uninterrupted or error-free, or that it will be free from viruses or other harmful components. You are responsible for implementing suitable antivirus and security safeguards.
To the maximum extent permitted by applicable law, GrocerGrade shall not be liable for any indirect, incidental, consequential or special loss or damage – including loss of profit, loss of revenue, loss of opportunity, production losses, or business interruption – arising out of or in connection with your use of this website or reliance on its contents.
Where liability cannot be excluded under applicable law, GrocerGrade’s total aggregate liability in relation to any matter connected with this site shall in no event exceed the total amount actually paid by you to GrocerGrade for the specific goods or services giving rise to such claim.
ThirdParty Links and Services
Our website may contain links or references to third-party websites, logistics providers, inspection agencies, payment gateways, social media pages or other external services. These are provided solely for your convenience and information.
GrocerGrade does not control, endorse or monitor the content, security, availability or privacy practices of such third-party sites or services and assumes no responsibility for them. Accessing or using any third-party website or service linked from our site is entirely at your own risk.
Data, Privacy and Communication
When you send us an enquiry, submit a form, or share your contact details, you authorise GrocerGrade to use that information to:
- Respond to your enquiry and understand your requirements.
- Share quotations, Proforma Invoices and contract documents.
- Provide updates related to orders, shipments, quality, documentation or new relevant products and services.
We take reasonable technical and organisational measures to protect your information. However, data transmission over the internet or via electronic communication can never be completely secure, and we cannot guarantee absolute security.
By contacting us, you agree that we may reach you via email, phone, WhatsApp or other digital channels in connection with your enquiries, orders, shipments or related business communications. We do not sell your contact details to unrelated third parties for unsolicited marketing.
Governing Law, Jurisdiction and Arbitration
These Terms and your use of this website are governed by the laws of India. Subject to any specific arbitration arrangement contained in a Proforma Invoice or International Sales Contract, you agree that the courts at Surat, Gujarat, India shall have exclusive jurisdiction over any dispute connected with your use of this website, to the extent permitted by law.
Where a particular Sales Contract provides for arbitration (for example, under the Arbitration and Conciliation Act, 1996 in India, or as per mutually agreed institutional rules and seat), that arbitration clause will govern disputes relating to that contract and will override this general jurisdiction clause for that specific transaction.
Updates to These Terms
GrocerGrade may update, modify or replace these Terms and Conditions from time to time without prior individual notice. The version posted on the website at the time you submit an enquiry will normally apply to your use of the site.
However, for any specific shipment or transaction, the binding terms will always be those contained in the Proforma Invoice / International Sales Contract accepted by both parties, which shall prevail over these general website terms in case of conflict.
How to Contact GrocerGrade
If you have any questions about these Terms and Conditions, your data, or any content on this website, you can contact us at:
GrocerGrade
2, Avadh Complex, Valak Circle, Outer Ring Road
Surat, Gujarat 395006, India
Phone: +91 95102 39039
Email: info@grocergrade.co.in