PRIVACY POLICY

Last updated:

This Privacy Policy applies to GrocerGrade (“we”, “us”, “our”), located at 2, Avadh
Complex, Valak Circle, Outer Ring Road, Surat, Gujarat 395006, India. Phone: +91
95102 39039. Website: https://grocergrade.co.in/.

We are committed to protecting and respecting your privacy. This policy explains how
we collect, use, disclose, store and secure the personal data you provide to us when
you use our website, submit an inquiry, or otherwise engage with us (for e.g., via
contact forms, email, phone).

1. What personal data we collect

When you make an inquiry via our website (for example filling out a contact form, request for quotation, sample request etc), we may collect the following types of personal data: 

  • Your name Company / organisation name (if applicable) Contact details: email address, telephone/mobile number, postal address (if provided) Any additional information you voluntarily supply in your message/inquiry (for example: product interest, volume requirement, location, comments) Information about your device or browser (IP address, device type, referring website, pages visited) via standard website analytics/cookie technologies. 

2. Why we collect your personal data & legal basis

We collect and process your personal data for the following purposes:

  • To respond to your inquiry, to communicate with you about your request (for
    example product information, quotations)
  • To enable us to provide and improve our services and website, manage our
    business-relationship with you
  • To comply with regulatory or statutory obligations, or to protect our legal rights
  • To send you marketing communications (only if you specifically opt-in)

Under Indian law, processing your personal data is permitted with your consent, for the performance of our contract with you (e.g., providing the requested information) or for our legitimate business interests (e.g., improving our services), provided your rights are respected. We will collect your explicit consent where required

3. How we collect your personal data

  • Directly from you via the website inquiry/contact forms, email or telephone
  • communication
  • Automatically via our website analytics/tracking tools (e.g., cookies, log data)
  • From third-parties only if you authorise or where permitted by law 

4. Sharing your personal data

We will not sell or rent your personal data to third parties. We may share your personal
data with:

  • Our service providers and processors who perform services on our behalf (for example website hosting, analytics, email services) and who are obligated to keep your data secure and only process it under our instructions Regulatory, government or law-enforcement agencies, if required by applicable law or to protect our rights, in accordance with law Affiliates or business partners, if we have your consent or it is necessary for the purpose you provided the data 

5. Cross-border transfer of data

If we transfer your personal data outside India (for example to service providers located overseas), we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable law (for example contracts, data-transfer agreements, security measures).

6. Retention of your personal data

We will retain your personal data only for as long as reasonably required for the purposes for which the data was collected (for example to respond to your inquiry), or as required under applicable law or regulation. Once the data is no longer needed, we will securely dispose of or anonymise it.

7. Security of personal data

We are committed to protecting your personal data and have implemented reasonable physical, technical and organisational security measures to guard against unauthorised access, modification, disclosure or destruction of your personal data. While we endeavour to protect your information, no system is completely secure and we cannot guarantee absolute security.

8. Cookies and tracking technologies

Our website uses cookies and similar tracking technologies (such as log files, web beacons) to collect information about your visit (for example pages visited, browser type, device). The purpose is to enable us to analyse usage, improve our website and provide you a better experience. You may disable cookies in your browser settings; however, this may impact your ability to use parts of the website.

9. Your rights

Subject to applicable law, you may have the following rights regarding your personal
data:

  • To request access to your personal data held by us
  • To request correction/amendment of inaccurate or incomplete personal data 
  • To request deletion or erasure of personal data (when we no longer need it for
  • the purpose collected)
  •  To withdraw your consent (where the processing was based on consent) — note
  • that withdrawal will not affect the lawfulness of processing before you withdrew
  • consent
  • To object to or restrict the processing of your personal data
  • To receive a copy of your personal data in a structured, machine-readable
  • format (data portability) where applicable
  • If you wish to exercise any of these rights, please contact us using the details
  • below

 

10. Children

Our services are not directed to children under the age of 18 and we do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 18 without verified parental consent, we will take steps to delete that data.

11. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal/regulatory changes, or business developments. Any changes will be effective when we post the revised policy on this website. We encourage you to check this page periodically for updates.

12. How to contact us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal data, you can contact:
GrocerGrade
2, Avadh Complex, Valak Circle, Outer Ring Road, Surat, Gujarat 395006, India
Phone: +91 95102 39039
Email: Info@grocergrade.co.in


Note on licensing / business information
GrocerGrade is registered and operates under: FSSAI License: 10724997000249, GST:
24ABBFG2286J1ZE, Export License: ABBFG2286J, Spice Board RCMC:
CRES/SBCB/23569/2024-2025.